Terms & Conditions

Terms of service

Terms of Service

incentiv5 operated by 8Tokenz Sdn Bhd ("we", "our", "us"), is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

Personal Data: Name, email address, phone number, shipping address, billing address, payment information.
Automatically Collected Data: IP address, browser type, operating system, access times, pages viewed, and referring website addresses.

2. Use of Your Information

We use the information we collect to:

Process transactions and manage your orders.
Improve our services, website, and customer experience.
Communicate with you about your account or transactions.
Send you marketing communications (if you have opted in).

3. Sharing Your Information

We may share your information with:

Service Providers: Companies that provide services on our behalf, such as payment processing, order fulfilment, and marketing.
Legal Requirements: When required by law, or to protect our rights, privacy, safety, or property.

4. Data Security

We use administrative, technical, and physical security measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our databases.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: You can request a copy of your data.
Correction: You can request corrections to any inaccurate or incomplete data.
Deletion: You can request the deletion of your data under certain conditions.
Restriction: You can request to restrict the processing of your data.
Portability: You can request to transfer your data to another organization or directly to you.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Changes to This Privacy Policy

We may update this Privacy Policy where it deems fit. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us via email at support@[email protected]

Refund Policy

Refund & Return Policy

incentiv5 operated by 8Tokenz Sdn Bhd ("we", "our", "us"), customer satisfaction is our priority. This Refund & Return Policy outlines the terms and conditions under which we offer refund & return for products (excluding e-vouchers) unless stated otherwise.

1. Returns

Eligibility: You may return your order within 7 working days of receipt, if the product is incorrect, damaged or defective. To be eligible for a return, items must be unused, in the original packaging and with all tags attached

'Incorrect' means the product is not the product you ordered; the model/colour is different from what is indicated on your order summary; or there are missing item(s) or part(s) from the packaging;
'Damaged' means the product is found to be damaged or broken upon receipt;
'Defective' means the product is found to have technical defect(s) where the customer must refer to any nearby Manufacturer Service Centre for further advice.

Non-returnable Items: Certain items that cannot be returned such as stocks clearance item will be specified accordingly.

2. Return Process

Initiate a Return: Contact us at [email protected] within 7 working days of receipt. Customers to provide order number, reason for the return, photos of the damaged item and packaging to support their claim. Items must be unused, in the original packaging and with all tags attached to be eligible for the return.
Shipping Cost: You will be responsible for paying your own shipping costs for returning items unless the return is due to reasons in 1 (a) and/or 1 (b). Ensure items are securely packaged to prevent damage.

3. Refunds

Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Admin Fee: A 5% administrative fee, based on the value of your purchased items, will be imposed for the refund.
Conditions for Rejection: We reserve the right to reject refund or return request

Out of Return Window: Requests made after the specified return period of 7 working days from the date of delivery.
Item Condition: Items that have been used, damaged, altered, or are not in their original packaging.
Non-returnable Items: Certain items, including but not limited to stocks clearance items which is specific accordingly, are not eligible for return or refund.
Missing Documentation: Return request lacking photos of the damaged items and packaging.
Return Policy Violations: Any return that does not comply with our return policy guidelines may be denied.

4. Replacements

Replacements for the same item ordered are provided exclusively for incorrect or damaged items only. Depending on availability, we will guide you through the replacement process.

7. Contact Us

For any questions regarding refunds, please contact us via email at [email protected].

Shipping Policy

incentiv5 operated by 8Tokenz Sdn Bhd ("we", "our", "us"), customer satisfaction is our priority. This Shipping Policy outlines our shipping terms and conditions within Malaysia for products (excluding e-vouchers) unless stated otherwise.

1. General

All orders placed on this site are subject to stocks availability.
All prices displayed on the website excludes any applicable taxes, unless stated otherwise.
Prices are subject to change without notice.
All orders are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including stock limitations.
Shipping insurance is covered till point of delivery only.
Payments must be made using the methods provided on the website. Your payment details are processed securely, and we do not store your credit card information. Installment Payment Plan via HSBC and Standard Chartered Bank Credit Card only valid for certain campaigns only.
All electronic products are covered by manufacturer’s warranty. The duration and terms of the warranty varies by product.
Any issues covered under the warranty must be dealt directly with the manufacturer.
We shall not be liable for any direct, indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or use, arising out of your use or inability to use the products.
We reserve the right to modify or replace these Terms & Conditions and prices at any point of time.

2. Shipping Destinations

We ship to addresses within West Malaysia only except islands and highlands. For any request to other area besides stated, kindly contact us via email to [email protected]
No self-picked up options available for any products or purchases. All orders will be shipped directly to the provided shipping address during checkout. Please ensure the shipping address is accurate to avoid any delivery issues.

2. Processing Time

All orders are processed within 7 business days. Orders are not shipped or delivered on weekends or holidays.
During high-volume periods, shipments may be delayed. Please allow additional days in transit for delivery.

3. Shipping Rates and Delivery Estimates

Price of the products includes shipping fees.
Estimated delivery time is 10-21 business days after processing and shipping.
You will be contacted 1-3 working days prior to actual delivery date (subject to product)
Delay in delivery can occasionally occur. We are not liable for any delays due to acts of God or by any external factors beyond our control.

4. Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped.
The tracking number will be active within 72 hours.

5. Damages

Please inspect your order upon reception and contact us immediately if the product is incorrect, damaged or defective, so that we can evaluate the issue and make it right.
Save all packaging materials and damaged goods before filing a claim.
Kindly refer to our Return Policy for more information.

6. Contact Us

For questions about our Shipping Policy, contact us via email at [email protected]

Privacy Policy